Refund policy
Return and Refund Policy
Effective Date: October 1, 2024
At VIVIDJDM LLC, we strive to provide high-quality products and excellent customer service. Please read our return and refund policy carefully before making a purchase.
1. No Refunds
All sales are final. We do not offer refunds unless the product you received is damaged or if the wrong product was sent to you.
2. Damaged Products
If your product arrives damaged, please contact us within 7 days of receiving your order at vividjdmcontact@gmail.com with the following information:
- Your order number
- A detailed description of the damage
- Clear photos showing the damage
We will review your request and, if approved, we will provide you with a replacement or refund.
3. Wrong Product Sent
If you received the wrong product, please contact us within 7 days of receiving your order at vividjdmcontact@gmail.com with the following information:
- Your order number
- A description of the product you received
- Photos of the incorrect item
Once we verify the mistake, we will provide instructions on how to return the incorrect product and will send you the correct product as soon as possible.
4. Return Shipping
For approved returns due to damaged products or incorrect orders, we will cover the return shipping costs. We will provide a prepaid return label for you to send the item back to us.
5. Contact Us
For any questions or concerns about your order, please contact us at vividjdmcontact@gmail.com.
This policy helps ensure that your customers clearly understand the conditions for returns and refunds. Feel free to adjust any details or add more information if needed.